26 - 27 September, 2018 | PARKROYAL Darling Harbour, Sydney, NSW

Jo-Ann Pass

Head of Digital Operations
Sydney Water

11:00 AM Creating the Right Environment for Transformation through Cultural Change at Sydney Water

As Sydney Water embarks on it’s digital Transformation Journey including the implementation of a new CRM and ERP, Jo-Ann Pass works to ensure this new technology produces desired outcomes to the business, through change management which is creating a culture of collaboration and readiness amongst staff. In this session Jo-Ann will share:

  • Vision for the ideal environment for change
  • Best practise for change management in a conservative environment
  • How a collaborative culture can enhance the value of technology and transformation