26 - 27 September, 2018 | PARKROYAL Darling Harbour, Sydney, NSW

Anurag Rai


Project Lead for Ministerial Dashboards
NSW Minister of Finance


12:10 PM Case Study: Utilising Real Time Feedback through the ‘Thumbs-Up Thumbs-Down’ Dashboard to Improve Service Delivery

The Department of Finance in NSW is focusing on reducing the time it takes to improve their
services based on customer feedback. The mechanism is a ‘thumbs- up thumbs-down dashboard
similar to that used by UberEats; this technology allows real time feedback and offers the minister
the ability to truly be in touch with citizens. In this session:
 Decision process in implementing the dashboard- what specific benefits lead to its selection?
 Results of the dashboard to date: how has it lead to service improvements and what is the
realised benefits on each end of use
 How has the dashboard integrated with other technologies and what the integration process
was like


Check out the incredible speaker line-up to see who will be joining Anurag.

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