Transforming the Digital Ecosystem with User Centred Design to better meet stakeholder expectations
The NSW Department of Education uses its intranet and many websites (digital ecosystem) to engage with both internal and external stakeholders. Being one of the largest employers and working with external stakeholders from early childhood, primary and secondary schools, it is essential that services are designed to meet user needs and are reliable and easy to use.
In this presentation from Digital Disruption for Government 2016, Peter Buckmaster, Director, Digital Services, Department of Education, explores
how they have changed their digital ecosystem using a user centred design methodology and how they have been using pattern libraries to quickly generate solutions to common problems, thus keeping pace with changing expectations, including:
- Using narrative to share and build empathy for users’ wants and expectations
- Applying design thinking and user centred design methods to improve service delivery models
- Pattern libraries to rapidly code, prototype and test consistent interfaces
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