Leading your Organisation and Team Toward Digital Readiness
In this article for Digital Disruption for Government 2018, Sara Kahlau, General Manager for Transformation at iCare discusses:Integrating new technology in icare to improve customer service and interaction.
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How Five Government Organisations are Effectively Harnessing Digital Disruption to Transform Operations and Services
Ahead of the Digital Disruption for Government Summit 2018 we explore how five government organisations are actually leveraging disruption and employing innovation to develop strategies that will not only prepare them for the next wave of disruption, but ac ...
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Infographic: 6 tips to become a digitally-led government organisation
Learn six strategies you can use to ensure your organisation is digitally led
5 lessons government organisations can learn from Virgin Australia’s digital transformation journey
In this article, Royston Lim, General Manager, Customer Experience and Digital at Virgin Australia, shares five elements government organisations should consider when developing and rolling-out a digital strategy, based on lessons learned from Virgin Australia’s own digital transformation journey to date.
Innovating in an era of disruption: key priorities and trends influencing digital transformation in Australian government organisations in 2016 and beyond
To get to the bottom of what steps Australian government organisations are taking to overcome such pain-points and effectively integrate a digital strategy to drive innovation and productivity, we surveyed over 50 public sector leaders across the three tiers of the Australian Government, ahead of Digital Disruption for Government 2016.This...
Building a digital government: Seven trends in digital government
A global scan of leading citizen-centric practices reveals that governments in Canada can do more by harnessing the right technology to build trust and transform. Citizens expect access to services across their devices. They want information customized for them, and they want it faster and on the go. Governments need...
Digital by Default: Setting up Government’s Single Entry Point
In this presentation from Digital Disruption for Government 2017, Rita McPhail, Manager of the Department of Premier and Cabinet in South Australia speaks about:Solving it once and making it available: Identifying the common challenges across government and designing a solution applicable to all.Ensuring that all touch points are comparable and look and feel...
A Roadmap to a Whole of Government Digital Transformation on a Budget
In this presentation from Digital Disruption for Government 2017, Stuart Gibbon, Executive Director in ICT strategy and delivery for Department of Premier and Cabinet, Western Australia discusses:Getting it on the ground: Building industry partnershipsLeveraging government’s position as the largest buyer of ICT in the stateWorking with industry as partners instead of vendors...
Delivery of Digital Health Care Services across Queensland
In this presentation from Digital Disruption for Government 2018, Warren Prentice, Chief Technology Officer for eHealth Queensland discusses:Looking at strategies to overcome the challenge of network shortcomings – partnering with other jurisdictions and collaborating with private partnersAddressing the dilemma of maintaining business as usual vs. rolling out large scale technical change programsDiscussing the...
Federal government launches AI and IoT projects.
The federal government has hatched two new research projects - investigating artificial intelligence (AI) and the internet of things (IoT) technologies - in a bid to advance Australia’s knowledge and expertise in these emerging areas.Under the plan, the Australian Council of Learned Academies will receive $209,346 to examine the opportunities,...