26 - 27 September, 2018 | PARKROYAL Darling Harbour, Sydney, NSW
Speaker Information:

Sara Kahlau


General manager Transformation
iCare


11:00 AM Creating a Responsive, Adaptive and Improved Customer Experience at iCare

With more than $32 billion in assets and 3m+ customers, iCare is one of the largest general insurers in Australia; made up of six schemes that are committed to delivering better cover, treatment and care to the people of NSW. Sara Kahlua is the GM of Transformation and led the execution of the customer-centric strategy across multiple transformation streams. In this session Sara will share the transformational journey:

  • Understanding and responding to customer needs in changing, increasingly digital times
  • Change management at an executive level- attaining buy in for transformational strategy
  • How digital technologies have been leveraged to better connect with and serve customers


Check out the incredible speaker line-up to see who will be joining Sara.

Download The Latest Agenda