Director of Digital Services
NSW Department of Education
2:00 PM Applying Design Thinking to Create a Consistent User Experience at The Department of Education NSW
The NSW Department of Education is reconstructing it’s digital presence and customer experience. They’ve recently consolidated 200 websites into one and have leveraged this overhaul to provide users with more personalized content and standardize the customer experience across all school websites. In this session Peter will cover:
- What should government be looking to achieve with it’s Digital Transformation?
- How the digital strategy at the Department came to be developed
- Integrating Design Thinking into the process and the results of this
- Moving forward- how the digital experience will be integrated in the physical world