26 - 27 September, 2018 | PARKROYAL Darling Harbour, Sydney, NSW
Speaker Information:

Jane Tyzack


Manager Community First & Digital Mobilisation
Wyndham City


2:30 PM City Council Panel Discussion: How to make Digital Transformation Possible across a Wide range of Citizens and Services

Digital Transformation within a city council is a very unique challenge. Councils deal with the large and diverse range of needs for their equally diverse citizen populations as well as diverse and disparate information systems. This makes the task of an effective and citizen-centric digital transformation of services complex and challenging, to say the least. Each of the panelists are in the process of digital transformation within their councils and cities and in this session they will answer:

  • How were the expectations and requirements of the citizens evaluated to ensure the digital transformation would maximize benefit to citizens
  • Where has leadership and governance of the Digital Transformation stemmed from and how effective has this been in attaining adequate buy in from all stakeholders
  • Where did they begin in creating a Digital Transformation Strategy; who or which organisations did they look to for benchmarking and guidance
  • What were the component strategies and technologies they used to enable Digital Transformation

Panelists:

2:00 PM Case Study: CX Transformation at the Wyndham City Council- Lessons from the Beginning of the Journey

Wyndham City Council is at the beginning of a 4 year CX transformation, with the end goal of fully digitised services. The progress in the first year has centred around opening the digital channel and establishing digital capabilities. In this session Jane will share:

  • The approach the CX at Wyndham
  • Challenges and successes to date
  • Road map for the future


Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda