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In this article, Royston Lim, General Manager, Customer Experience and Digital at Virgin Australia, shares five elements government organisations should consider when developing and rolling-out a digital strategy, based on lessons learned from Virgin Australia’s own digital transformation journey to date.
Innovating in an era of disruption: key priorities and trends influencing digital transformation in Australian government organisations in 2016 and beyond
- The importance of building and maintaining a culture of innovation
- They key priorities and strategies needed for effective digital transformation in government
- The pain-points Australian government organisations are facing when rolling-out a digital transformation strategy and how to overcome them
- How Australia Post, the National Blood Authority and the ATO are responding to digital disruption in their organisations to drive efficiency and innovation
A global scan of leading citizen-centric practices reveals that governments in Canada can do more by harnessing the right technology to build trust and transform. Citizens expect access to services across their devices. They want information customized for them, and they want it faster and on the go. Governments need to be as agile as the digital world around them.
In this presentation from Digital Disruption for Government 2017, Rita McPhail, Manager of the Department of Premier and Cabinet in South Australia speaks about:
- Solving it once and making it available: Identifying the common challenges across government and designing a solution applicable to all.
- Ensuring that all touch points are comparable and look and feel the same.
- Driving customer focused solutions.
In this presentation from Digital Disruption for Government 2017, Stuart Gibbon, Executive Director in ICT strategy and delivery for Department of Premier and Cabinet, Western Australia discusses:
- Getting it on the ground: Building industry partnerships
- Leveraging government’s position as the largest buyer of ICT in the state
- Working with industry as partners instead of vendors in the strategic space
- Overcoming the IT procurement red tape
- Capitalising on the flexibility ordered by cloud services
- The changing role of IT manager to a moderator of services
- Embedding commercial principles of ROI
In this presentation from Digital Disruption for Government 2018, Warren Prentice, Chief Technology Officer for eHealth Queensland discusses:
- Looking at strategies to overcome the challenge of network shortcomings – partnering with other jurisdictions and collaborating with private partners
- Addressing the dilemma of maintaining business as usual vs. rolling out large scale technical change programs
- Discussing the concerns of upskilling staff and maintaining legislative commitments
- Exploring the benefits of data driven diagnostics
The federal government has hatched two new research projects - investigating artificial intelligence (AI) and the internet of things (IoT) technologies - in a bid to advance Australia’s knowledge and expertise in these emerging areas.
Under the plan, the Australian Council of Learned Academies will receive $209,346 to examine the opportunities, risks and benefits of AI applications and uptake and consider its impact. Key findings will cover economic, social, environmental, ethical and cultural impacts that will help guide AI development in Australia over the next...