26 - 27 September, 2017 | Novotel Sydney Central

Conference Day Two: Wednesday, 27 September 2017

8:30 am - 9:00 am Morning Coffee

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:50 am CenITex : Leading an IT Shared Service from Pariah to Partner (Changing the Technology was the Easy Part...)

Michael Vanderheide, Chief Executive Officer,Cenitex
Cultural change, strategic shifts in focus and a move to the cloud is taking CenITex, the Victorian Government’s ICT shared services provider, to a position of truly partnering with its customers through both supporting and enabling their digital migration. This session will consider:
  • Driving change through crisis
  • What makes sharing so hard, but so smart
  • Pushing, pulling or walking beside – the road to the cloud
  • Enabling staff

Michael Vanderheide

Chief Executive Officer

9:50 am - 10:30 am Setting a Roadmap for the Digital Economy: Addressing the Impact of Digital on Policy Making

Hon Ed Husic, Shadow Minister for,Digital Economy
With major generational shifts expected to take place, there’s growing dependence on technology and data with more industries embracing the shared economy – the public sector needs putting measures in place to ensure the continuity of the economy. This session will explore trends and planning ahead through a policy perspective.
  • Ensuring that the workforce is future ready
  • Investigating the digital economy and the role of policy in makers
  • The impact of automation and artificial intelligence on the workforce

Hon Ed Husic

Shadow Minister for
Digital Economy

10:30 am - 11:00 am Morning Tea

11:00 am - 11:40 am Consolidating and Sharing Government Data for Better Customer Outcomes

Consolidating data across departments and business units creates better data sets and improved insights for increased efficiencies. However data security is a major hurdle that stands in the way of data sharing. This session will look at overcoming data security and data breach concerns to pave the way for greater data sharing and better insights.
  • Addressing the major data security threats and breaches
  • Evaluating strategies to overcome these and improve security
  • Deriving better insights and improving outcomes for customers

11:40 am - 12:20 pm Building a Digital Services Platforms to Improve Citizen Services and the Evolution of Government as a Service

Colin Fairweather, Chief Information Officer,City of Melbourne
The City of Melbourne is working to move services to digital channels and ensuring that the technology is in place to support this. The main objective of this initiative is to improve citizen services whilst maintaining costs. This session will highlight the project from procurement to launch which took an enviable 9 months. It will investigate agile and platforms and the evolution of government as a service.
  • Increasing organisational fluidity and improving interoperability using APIs
  • Defining and consolidation categories of user interactions: Ask, Book, Apply
  • Creating conditions of success and business cases
  • Discussing technology and products: Apps and cloud based solution
  • Exploring the evolution of government as a service
  • Managing the shift in platforms

Colin Fairweather

Chief Information Officer
City of Melbourne

12:20 pm - 1:00 pm Overcoming Structural Challenges and Introducing a Feedback Loop for a Seamless User Journey and More Effective Sustainable Digital Programs

This session will explore strategies to improve communication and introducing a feedback loop for effective, sustainable digital projects. It will explore the benefits of iteration and collaboration and discuss channels to facilitate this to a greater degree.
  • Understanding the missed opportunities presented by structural shortcomings, i.e. In the UK most Ministers are based in the same quarters as the public services who are on the front line which allows for more dialogue and collaboration
  • Building skills: Moving away from the over reliance on vendors and consultants
  • Planning better user journeys for better service delivery

1:00 pm - 2:00 pm Networking Lunch

2:00 pm - 2:40 pm PANEL DISCUISSION: Procurement and Vendor Management for Digital Disruption

Bryan Williams, Chief Knowledge Officer,Service NSW
Government are some of the biggest technology buyers, the Federal Government alone spends roughly $ 6.2 billion on technology each year. Traditional procurement models present red tape that slows down disruptive projects.
This panels will look at exploring options at increasing flexibility and speed of procurement to better support digital disruption in the public sector
  • Disrupting the procurement model
  • Building partnership with vendors
  • Discussing the future of technology procurement


Bryan Williams

Chief Knowledge Officer
Service NSW

2:40 pm - 3:20 pm Taking a Holistic Change Approach to Service Delivery at City of Casey for Fundamentally Transforming Citizen Engagement

Sally Curtain, Strategic Director- Customer Focus & Innovation,City of Casey
Digital Casey – the City of Casey’s digital strategy is aimed at adopting new ways of thinking, operating and governing at the council. This session will look at the journey City of Casey has been on in terms of the transformation of their service management model. One fundamental part of the digital strategy has been focused on digitalizing end-to-end transaction which are currently done either face to face or on the telephone in order to meet the heightened needs of the end user.
  • Adopting agile, user centred design and HCD for transforming 14 transactional services in 12 months
  • Capability building internally and making stakeholders an integral part of the solution
  • Increased user satisfaction and savings made on cost per transaction

Sally Curtain

Strategic Director- Customer Focus & Innovation
City of Casey

3:20 pm - 3:50 pm Afternoon Tea

3:50 pm - 4:30 pm Developing an Information Security Framework to Support and Drive Digital Transformation

Barry Fisk, Chief Information Security Officer,Ministry of Social Development (NZ)
The Ministry of Social Development in New Zealand is currently one year into a 40 year strategy with a focus on digital strategy. Barry is responsible not just for IT security but all processes including digital and paper based. He is has worked on developing an information security framework that improved resilience from 25% to 80%. Training and up skilling staff on information security has been a critical part of this. This session will highlight the key learnings in the journey so far.
  • Developing a training and development program for staff
  • Building resilience of digital platforms and technologies such as cloud
  • Next steps in the 40 year strategy

Barry Fisk

Chief Information Security Officer
Ministry of Social Development (NZ)

4:30 pm - 5:10 pm Exploring Platforms to Improve Building Cyber Resilience to Meet Compliance with Security Standards

Assaf Ahmad, Chief Information Security Officer,NSW Fire & Rescue
Australian Government agencies are privy to highly sensitive information from both citizens and business. It is therefor critical that their defences are bullet proof against malicious intrusion. are under increasing scrutiny over cyber security obligations. This is because a recent audit revealed that some of the biggest agencies have fallen short in complying with cyber mitigation strategies. This session will investigation building cyber resilience as they become more reliant on technology and turn towards digital service delivery.
  • Effectively implementing application whitelisting
  • Patching operating systems and applications
  • Properly managing IT supplier contracts

Assaf Ahmad

Chief Information Security Officer
NSW Fire & Rescue

5:10 pm - 5:15 pm Closing Remarks

5:15 pm - 5:15 pm End of Conference