26 - 27 September, 2017 | Novotel Sydney Central

Conference Day One: Tuesday, 26 September 2017

8:30 am - 9:00 am Registration and Morning Coffee

9:00 am - 9:15 am Opening remarks from the Chair

9:15 am - 9:55 am Uncovering the Implication of Disruption on Citizens, Business and the Economy and What Governments Need to Do

Jonathan Coppel, Commissioner,Productivity Commission
The Productivity Commission released a research paper that focused on the role of the government in the face of potentially disruptive technology change. It investigates the implication on the key roles including establishing the legal and regulatory systems that govern the operation of the economy, educating the labour force and providing public infrastructure and services.
  • Defining Disruption and assessing its impact on the economy and the labour force
  • Addressing the implications on how governments undertake regulatory function
  • Assessing how regulation and regulatory approaches prevent development and efficient adoption of tech

Jonathan Coppel

Productivity Commission

9:55 am - 10:35 am A Digital Strategy to Shift the Burden Off Citizens – An Exercise in Form Elimination

Sinead O'Brien, Executive Director, Office for Customer, ICT & Digital Transformation,Department of the Premier and Cabinet, South Australia
This session will highlight the South Australian’s efforts to improve the citizen experience by consolidating form across government agencies. This initiative has reduced forms by 25% and fields from 124 to 28 across 12 different agencies.
  • Creating a business case and getting buy-in from all agencies
  • Investigating form design
  • Consolidating back end systems
  • Addressing the impact on the workforce

Sinead O'Brien

Executive Director, Office for Customer, ICT & Digital Transformation
Department of the Premier and Cabinet, South Australia

10:35 am - 10:55 am Speed Networking

A structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

10:55 am - 11:25 am Morning Tea

11:25 am - 12:15 pm A Roadmap to a Whole of Government Digital Transformation on a Budget

Stuart Gibbon, Executive Director, ICT Strategy and Delivery,Office of the Government CIO, Western Australia
Western Australia is considered a minnow in terms of government digital transformation. But it has risen from the back of the pack by learning from the lessons of its peers and launched a digital transformation program by capitalising on industry partnerships at minimal (or even zero) cost. This session will explore the WA government’s journey so far and the benefits of industry partnerships and operating as a commercial enterprise.
  • Getting it off the ground: Building industry partnerships
  • Leveraging government’s position as the largest buyer of ICT in the state
  • Working with industry as partners instead of vendors in the strategic space
  • Overcoming the IT procurement red tape
  • Capitalising on the flexibility offered by cloud services
  • The changing role of IT manager to a moderator of services
  • Embedding commercial principles of ROI

Stuart Gibbon

Executive Director, ICT Strategy and Delivery
Office of the Government CIO, Western Australia

12:15 pm - 12:55 pm Exploring the NSW Future Transport Technology Roadmap: A Blueprint for Industry and Stakeholder Collaboration

Tony Braxton-Smith, Deputy Secretary - Customer Services,Transport for New South Wales
The Roadmap has been developed to unlock value in their system, by adopting emerging technologies and personalizing transport services to better meet our customers’ needs. It aims to add value to their services regardless of how the future plays out. Transport agencies in NSW will also change how they work internally, developing new capabilities, changing business practices and driving cultural change so that innovative, technology-enabled solutions can be delivered sooner, at lower cost, and with greater benefits for citizens across the state.
  • Engaging and collaborating with industry partners to develop innovative solutions
  • Planning regulatory frameworks for early and safe adoption
  • Setting up a Transport Digital Incubator to cultivate a ‘global hotspot’ for transport data sciences and develop, prove, scale and roll-out Roadmap initiatives.

Tony Braxton-Smith

Deputy Secretary - Customer Services
Transport for New South Wales

12:55 pm - 1:55 pm Networking Lunch

1:55 pm - 2:35 pm Leading Development through Innovation

Ozzeir Khan, Chief of Innovation & Partnernsips,United Nations
This session will investigate how innovation can drive development by positively impacting industry, welfare, human rights, trade amongst other things. This session will look at leveraging emerging technologies such as big data, block chain, Internet of Things and Artificial Intelligence to improve development at all levels of government.
  • Collaborating with government agencies to leverage innovation for development
  • Exploring the role of technology in sustainable development
  • Lessons learnt and where to from here

Ozzeir Khan

Chief of Innovation & Partnernsips
United Nations

2:35 pm - 3:15 pm Leveraging Agile to Increase Value Add by shifting Forms Online

Bas Wilson, Chief Technology Officer,Fair Work Ombudsman
This session will explore how the simple act of moving forms online has significantly improved value add in the organisation. It will explore the use of agile to and data analytics in driving this change. It will also address the challenges presented by technical debt and strategies to overcome it.
  • Shifting carbon paper forms to online platforms:
Redesigning the process
  • Applying agile to drive the change
  • Navigating the technical debt

Bas Wilson

Chief Technology Officer
Fair Work Ombudsman

3:15 pm - 3:55 pm Investigating New Developments in Technology including AI, Data and Automation and Their Role in Driving Improved Service Delivery

Ric Clarke, Director, Emerging Data & Methods,Australian Bureau of Statistics
The ABS produces a comprehensive set of statistical information products, such as key economic indicators, population estimates, and measures of social, cultural, and environmental conditions and progress. Traditionally, it has relied on data collected from surveys and the administrative programs of government to meet its statistical compilation needs. With the emergence of big data, diverse new sources of human- and machine-generated data are now available for use in statistical production. These sources include commercial transactions, remote imagery, sensor measurements, geospatial positioning, web content, and online user activity.
  • Australia's export landscape at the level of firms, products, and destination countries, using information about business characteristics with exports data
  • Analysing the movement of freight in the national road network using telematics data streams and road infrastructure data

Ric Clarke

Director, Emerging Data & Methods
Australian Bureau of Statistics

3:55 pm - 4:25 pm Afternoon Tea

4:25 pm - 5:10 pm Digital by Default: Setting up Government’s Single Entry Point

Rita McPhail, Head of Digital Services,Department of Premier and Cabinet, South Australia
This session will invest the South Australian initiative to consolidate all customer touch points for a whole of government online platform. This project aims at embedding citizen centricity in service delivery and problem solving.
  • Solving it once and making it available: Identifying the common challenges across government and designing a solution applicable to all
  • Ensuring that all touch points are comparable and look and feel the same
  • Driving customer focused solutions

Rita McPhail

Head of Digital Services
Department of Premier and Cabinet, South Australia

5:10 pm - 5:50 pm Delivery of Digital Health Care Services across Queensland: Maximising returns on investments and navigating obstacles posed by challenging carrier infrastructures in remote area, legislated commitments and the needs of an increasingly aware digital patient community.

Warren Prentice, Chief Technology Officer,eHealth Queensland
eHealth Queensland is rolling out an Integrated Electronic Medical Record (ieMR) across the state. This presents exciting new opportunities for data driven diagnostics, improved access to patient information and improved patient outcomes. eHealth Queensland is further developing practical implementations of as-a-service models whilst managing a substantial number of legacy technologies supporting front line health care. There are many challenges facing this ambitious plan including infrastructure limitations in remote areas, substantial organizational change and building capability to support and implement new systems. In this session the CTO will share insights into these programs of work and the strategies eHealth Queensland is developing to effectively navigate these specific obstacles.
  • Looking at strategies to overcome the challenge of network shortcomings – partnering with other jurisdictions and collaborating with private partners
  • Addressing the dilemma of maintaining business as usual vs. rolling out large scale technical change programs
  • Discussing the concerns of up skilling staff and maintaining legislative commitments
  • Exploring the benefits of data driven diagnostics

Warren Prentice

Chief Technology Officer
eHealth Queensland

Champagne: Interactive Group Discussions:


5:50 pm - 6:30 pm Exploring Platforms to Facilitate a Greater Degree of Collaboration in the Public Sector

  • Evaluating the importance of collaboration to drive innovation in the public service
  • Embedding platforms for collaboration
  • Discussing the benefits of digital platforms
  • Addressing the pros and cons of intranet and professional social media


5:50 pm - 6:30 pm Building a More Mobile and Agile Workforce to Impact Innovation and Service Delivery

  • Evaluating the impact of increased employee mobility
  • Discussing the pros and cons
  • Addressing the challenges of rolling it out


5:50 pm - 6:30 pm Driving Partnerships to Spark Future Industries: Driving Innovation in Growth Sectors

  • Engaging the research sector and industry
  • Finding common ground to facilitate collaboration
  • Opening up new information channels for better partnerships
  • Exploring the opportunity for new opportunity

6:30 pm - 7:30 pm Networking Drinks

7:30 pm - 7:30 pm End of Conference Day One